RETURNS AND WARRANTY POLICY
ConstructPC Ltd
Last updated: 01/07/2026
1. INTRODUCTION
This Returns and Warranty Policy explains how ConstructPC Ltd ("ConstructPC", "we", "us" and "our") handles returns, cancellations, faulty goods, service issues, workmanship guarantees, manufacturer warranties and aftercare.
Nothing in this Policy affects your statutory rights as a consumer under UK law. In particular, goods must be of satisfactory quality, fit for purpose and as described, and services must be performed with reasonable care and skill.
This Policy should be read alongside our Terms and Conditions. The Terms and Conditions contain the fuller contract wording, while this Policy is intended to explain the practical return, cancellation, warranty and aftercare process.
2. CONTACT DETAILS
Support, faults and warranties: support@constructpc.co.uk
Sales and quotes: sales@constructpc.co.uk
General enquiries: info@constructpc.co.uk
Privacy and data protection enquiries: privacy@constructpc.co.uk
Company name: ConstructPC Ltd
Company number: 17206476
Registered office: 33 Wildings Grove, Davenham, Northwich, Cheshire, CW9 8SR, United Kingdom
Registered in: England and Wales
ICO registration reference: ZC162970
3. PRODUCT AND SERVICE TYPES COVERED
This Policy applies to the goods and services supplied by ConstructPC, including:
- Custom desktop PC builds
- Standard shop goods
- Refurbished, used and pre-owned goods
- Desktop components and selected laptop components
- Peripherals, accessories and selected shop items
- Ready-To-Go Services
- Diagnostics, upgrades, repairs and maintenance work
- Customer-supplied parts where we agree to work with them
Different return, cancellation and warranty rules may apply depending on whether the purchase is a standard stock item, custom build, refurbished item, service or bespoke quoted job.
4. CUSTOM BUILDS
Custom-built desktop PCs are built to an agreed individual specification.
Where a Custom Build is made to your specification or clearly personalised, the standard 14-day distance cancellation right may not apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you ask to cancel before any components have been ordered and before any build work has started, we will normally cancel the order and refund payments made for the cancelled work.
Once parts have been ordered, configuration has started or assembly has begun, cancellation or changes may not be possible, or may be subject to reasonable costs already incurred. This may include special-order parts, supplier restocking fees, non-refundable payment processing costs where applicable, collection or delivery costs already incurred, and labour already carried out.
Where parts can reasonably be returned to suppliers or reused without loss, we will take this into account when calculating any deduction.
This does not affect your statutory rights if the Custom Build is faulty, not as described, not fit for purpose, or not supplied with reasonable care and skill.
5. STANDARD SHOP GOODS AND CHANGE-OF-MIND RETURNS
For eligible distance sales of Standard Goods, consumers generally have a 14-day cancellation period beginning the day after the goods are received.
To cancel, you must tell us clearly that you wish to cancel. You can contact support@constructpc.co.ukor use any cancellation request form we make available. You do not have to use a specific form as long as your cancellation request is clear.
You then have 14 days to return the goods after telling us you wish to cancel.
Returned goods should be complete, with accessories, manuals and packaging included where reasonably possible. If goods have been handled beyond what is necessary to inspect them, or are returned damaged, incomplete, configured, modified or with avoidable missing packaging, we may make a deduction from any refund where permitted by law.
Unless the goods are faulty or we are responsible for the return, you are responsible for return postage and suitable return packaging.
Refunds will normally be made to the original payment method. We will process refunds within the timescales required by law once the returned goods are received or you provide evidence that they have been sent back, where applicable.
6. CANCELLATION REQUESTS AND MODEL CANCELLATION INFORMATION
Where cancellation rights apply, you can cancel by emailing support@constructpc.co.uk with a clear statement that you wish to cancel.
If we provide a cancellation request form or cancellation page, you may use it, but you do not have to use it.
To help us process your request, please include your name, contact details, order or invoice number, the goods or service you wish to cancel, the order date and whether any goods have already been received, collected, handed over or worked on.
A simple cancellation statement is enough, for example:
"I hereby give notice that I wish to cancel my contract for the following goods or services: [insert details]. Ordered on: [date]. Name: [your name]. Address or contact details: [your details]."
7. ITEMS AND SERVICES THAT MAY NOT HAVE A CHANGE-OF-MIND RIGHT
The 14-day change-of-mind right may not apply to:
- Custom Builds made to your specification or clearly personalised
- Goods modified, configured or personalised at your request
- Unsealed software or digital content where the legal conditions for loss of cancellation rights are met
- Services fully performed after your express request for work to begin within the cancellation period
- Goods that cannot be returned for hygiene, safety or legal reasons where applicable
This does not affect your statutory rights if goods are faulty or services are not performed with reasonable care and skill.
8. READY-TO-GO SERVICES AND SERVICE CANCELLATIONS
Ready-To-Go Services are fixed-price workshop service products purchased through our online shop, including System MOT & Deep Clean, Fault Diagnostics & Software Refresh and the Ultimate Refresh Bundle.
You may cancel or reschedule a Ready-To-Go Service before work begins. If no collection, travel, diagnostic, cleaning, software or other service work has started, we will normally refund the service fee in full.
If agreed collection, delivery or travel has already been carried out before cancellation, reasonable transport costs may be deducted where this has been explained to you.
If you expressly request that we begin a service during the 14-day cancellation period and then cancel after work has started, we may charge a reasonable amount for the work already carried out up to the point of cancellation.
If the service has been fully completed following your express request to begin early, your right to cancel that service may be lost.
This does not affect your statutory rights if the service was not performed with reasonable care and skill.
9. UPGRADE, REPAIR AND BESPOKE SERVICE CANCELLATIONS
For bespoke upgrades, repairs and component replacement work, if you cancel before parts are ordered and before work begins, we will normally refund payments made for the cancelled work.
If parts have already been ordered for your agreed upgrade or repair, we may deduct reasonable costs we cannot recover, such as special-order parts, supplier restocking fees, delivery costs or non-refundable payment processing costs where applicable.
If labour, diagnostics or other service work has already started following your express request, we may charge a reasonable amount for work already carried out up to the point of cancellation.
This does not affect your statutory rights if the service was not performed with reasonable care and skill.
10. STARTING SERVICES WITHIN THE 14-DAY CANCELLATION PERIOD
For services purchased online, agreed remotely or arranged outside our normal business premises, you may have a 14-day cancellation period.
If you want us to begin a service before the end of that period, we may ask for your express request and acknowledgement before work begins. This may be collected through checkout, an add-to-cart form, a quote approval, an email, a signed form or another durable method.
If you cancel after work has started following your express request, we may charge a reasonable amount for work already carried out up to the point of cancellation.
If the service has been fully completed following your express request to begin early, your right to cancel that service may be lost.
This does not affect your statutory rights if the service was not performed with reasonable care and skill.
11. REFURBISHED, USED AND PRE-OWNED GOODS
Refurbished, used and pre-owned goods may show reasonable signs of previous use. Listings should describe the condition, included accessories, known cosmetic marks, known limitations and any relevant warranty information.
Disclosed cosmetic wear, superficial marks or known age-related limitations are not treated as faults simply because they were present at purchase and clearly described.
Refurbished, used and pre-owned goods remain subject to your statutory consumer rights.
12. FAULTY GOODS AND STATUTORY REMEDIES
If goods are faulty, not as described or not fit for purpose, please contactsupport@constructpc.co.uk with your order or invoice reference, a clear description of the issue, any troubleshooting already attempted and any relevant photographs or videos.
Where goods are faulty, we will handle the matter in line with the Consumer Rights Act 2015.
Within 30 days of delivery, consumers may have a short-term right to reject faulty goods and receive a refund.
Between 30 days and 6 months, consumers are normally entitled to a repair or replacement in the first instance. If repair or replacement is unsuccessful, unavailable, not provided within a reasonable time or causes significant inconvenience, you may be entitled to a price reduction or final right to reject.
After 6 months, you may need to show that the fault was present or developing at the time of delivery.
We may need to inspect, test or diagnose reported faults before confirming the appropriate remedy.
13. DELIVERY, COLLECTION AND HANDOVER
Delivery, collection and handover options may include courier delivery, agreed local handover, agreed local delivery, workshop collection, customer drop-off or ConstructPC collection by prior arrangement.
Workshop visits, handovers, collections and drop-offs are by prior arrangement only. Please do not bring or send a device to ConstructPC without prior agreement.
For consumer sales, risk normally passes to you when the goods come into your physical possession, or the physical possession of a person identified by you to receive them.
For collection by you or your authorised representative, risk passes when the goods are collected by you or that authorised representative.
14. CONSTRUCTPC LOCAL COLLECTION, HAND DELIVERY AND TRANSPORT
Where ConstructPC agrees to collect, hand deliver or transport a customer device, custom build, component or shop item using our own vehicle, this will be arranged in advance.
We will take reasonable care of the item while it is in our custody and during transport by ConstructPC.
For customer-owned devices collected for service, risk transfers to ConstructPC when we physically take custody of the item, subject to any pre-existing faults, cosmetic condition, internal damage, data issues, missing items or accessories disclosed, visible or recorded at intake.
Risk transfers back to you when the item is handed back to you or your authorised recipient.
For goods supplied by ConstructPC, risk transfers to you when the goods are physically handed over to you or your authorised recipient, unless the law provides otherwise.
We may photograph or record the external condition, serial numbers, accessories, packaging and handover state of items for quality control, insurance, fraud prevention and dispute-resolution purposes.
You are responsible for providing accurate collection or delivery details, being available at the agreed time, and ensuring that the item is safe and accessible for handover. Unless agreed otherwise, you should remove loose accessories, personal items and unnecessary peripherals before collection.
15. COURIER DELIVERY, TRANSIT DAMAGE AND CUSTOMER-ARRANGED CARRIERS
Courier delivery may be used for selected shop items and other goods where stated or agreed. Courier delivery is carried out by third-party carriers.
If you choose your own carrier or arrange your own courier without using a delivery option offered by ConstructPC, risk may pass to you when the goods are handed to that carrier, where permitted by law.
If goods arrive damaged, please contactsupport@constructpc.co.ukas soon as possible.
Please keep all packaging, boxes, labels, internal packaging and damaged items until we confirm they are no longer needed. Photographs of the packaging and damage may be required for courier or insurance claims.
A request to notify us within 48 hours helps us deal with courier claims quickly. It does not remove statutory rights that cannot be excluded by law.
16. RETURN PACKAGING
You must package returned goods carefully and appropriately for the item.
Desktop PCs, glass panels, heavy graphics cards, large air coolers, liquid coolers and fragile components require particular care. Internal support packaging may be needed to prevent movement and damage during transit.
Unless we arrange collection or are responsible for the return, you are responsible for ensuring goods are suitably packed and insured for return transit.
Refund, repair or replacement values may be affected if goods are damaged because they were returned in unsuitable packaging, where permitted by law.
17. CUSTOM BUILD AFTERCARE
Every new ConstructPC custom desktop includes 3-Year ConstructPC Build Support from the date of handover or delivery.
For the first 12 months, this includes a workmanship guarantee for issues caused by the original assembly or installation work.
Throughout the three-year support period, ConstructPC can also help diagnose issues with the supplied build and support applicable manufacturer warranty claims for components supplied as part of your system.
This support does not cover user-inflicted damage, liquid damage, unauthorised modifications, malware, unsupported software changes, third-party repair attempts, accidental damage, power surge damage, environmental neglect or unrelated later faults.
This support does not replace your statutory rights or any applicable manufacturer warranty.
18. MANUFACTURER WARRANTIES
Components supplied by ConstructPC may also be covered by manufacturer warranties. Warranty length, approval criteria, replacement method and turnaround times vary by manufacturer and product.
ConstructPC can help with reasonable diagnostic checks and manufacturer warranty claim support for parts supplied as part of your build or upgrade, where applicable.
We cannot guarantee manufacturer approval, replacement timescales or availability of identical replacement parts.
19. WORKSHOP SERVICES AND 90-DAY WORKMANSHIP GUARANTEE
Technical services, upgrades, maintenance and repair work will be carried out with reasonable care and skill.
Upgrade, repair and maintenance work includes a 90-day workmanship guarantee for the specific work completed. If the same issue returns because of the original workmanship, ConstructPC will inspect and, where appropriate, rectify the workmanship issue without an additional labour charge.
This guarantee applies only to the specific work carried out. It does not cover unrelated faults, new failures, defective customer-supplied parts, software changes made after collection, malware, user damage, accidental damage, liquid damage, power surge damage, unauthorised modifications or work carried out by third parties.
This guarantee does not replace your statutory rights or any applicable manufacturer warranty.
20. READY-TO-GO SERVICE SCOPE
Ready-To-Go Services are intended for practical cleaning, thermal maintenance, diagnostics, software refreshes and general system health checks.
They may include internal inspection, accessible dust removal, fan and vent cleaning, cable tidying where applicable, CPU thermal paste replacement where suitable, Windows health checks, startup review, driver checks, BIOS/firmware guidance where appropriate and clear next-step advice.
They do not include board-level repair, micro-soldering, liquid-damage reconstruction, CPU/GPU rework, trace repair, non-modular laptop repairs, console repair, handheld repair or complex electronic repair unless expressly agreed in writing.
Service suitability depends on the device type, model, condition, internal design, safe access and part availability.
21. LAPTOP SERVICE LIMITS
ConstructPC primarily works with desktop PCs. Selected laptop maintenance, diagnostics, software support and modular upgrade or replacement work may be offered where suitable.
Laptop work may include compatible RAM, SSD/storage, batteries, thermal maintenance and, where parts are available and the device design allows it, screen or full display assembly replacement.
Many modern laptops use soldered memory, soldered storage, glued assemblies, compact internal designs or non-serviceable parts. Where safe or viable work is not possible, we will explain this before proceeding.
22. OUT-OF-SCOPE DIAGNOSTIC REFUND
Where a paid diagnostic service only confirms that the required repair is outside our current scope, such as board-level repair, micro-soldering, liquid-damage reconstruction, CPU/GPU rework, trace repair or complex electronic repair, we will waive or refund the diagnostic fee.
This does not mean every fault can be fixed, and it does not apply where we have carried out the agreed diagnostic service and provided practical findings or next-step advice for a fault that is within the normal scope of diagnostics.
Delivery, collection or third-party transport costs already incurred may be treated separately where lawful and where explained to you.
23. CUSTOMER DATA AND BACKUPS
You are responsible for backing up important files, photos, documents, software licences, recovery keys, passwords, settings and other data before submitting any device or storage media for diagnostics, cleaning, upgrade, repair or software work.
ConstructPC will take reasonable care when handling your device, but data preservation is not guaranteed unless a separate backup, clone or data-transfer service is expressly agreed in writing before work begins.
Some diagnostics, Windows repairs, software refreshes, malware recovery, storage work, BIOS/firmware updates, driver changes or operating system work can carry a risk of data loss, profile corruption, software deactivation or settings changes.
24. CUSTOMER-SUPPLIED PARTS
We may agree to install or test parts supplied by you.
We are not responsible for the authenticity, prior condition, performance, missing accessories, warranty status or hidden faults of customer-supplied parts.
Labour charges may still apply where work has been carried out with reasonable care and skill, even if a customer-supplied part is defective, incompatible, unstable or dead on arrival.
Warranty and support terms may differ where parts are supplied by you rather than by ConstructPC.
25. EXCLUSIONS FROM WORKMANSHIP GUARANTEES AND SUPPORT
Unless required by law, our workmanship guarantees and support do not cover:
- Accidental damage
- Drops, impacts or physical damage
- Liquid damage
- Fire, smoke, lightning or power surge damage
- Environmental neglect, including heavy dust, smoke, damp or heat exposure
- Malware, viruses or unsafe software
- Unsupported overclocking, undervolting or firmware flashing
- Unauthorised internal modifications
- Third-party repair attempts
- Customer-supplied defective or counterfeit parts
- Normal cosmetic wear and tear
- Normal battery degradation
- Software changes, driver changes or operating system changes made after handover
- Faults unrelated to the work carried out
This does not remove statutory rights that cannot be excluded by law.
26. REFUND PROCESSING
Approved refunds will normally be issued to the original payment method.
Processing times vary depending on the bank, card issuer, PayPal, Klarna, Stripe or other payment provider. We cannot control third-party processing times once a refund has been issued.
27. COMPLAINTS
If something has not gone as expected, please contact support@constructpc.co.uk or use the complaints form linked from our Contact page or website footer.
Using the complaints form helps us collect the information needed to investigate quickly, but it is not the only way to raise a complaint.
Complaints will be handled in line with ourComplaints Policy.
28. RELATIONSHIP WITH TERMS AND CONDITIONS
This Policy should be read alongside our Terms and Conditions, Privacy Policy, Cookie Policy and Complaints Policy.
If there is a conflict between this Policy and your statutory rights, your statutory rights take priority.