RETURNS AND WARRANTY POLICY
ConstructPC Ltd
Last updated: 02/05/2026
1. INTRODUCTION
This Returns and Warranty Policy explains how ConstructPC Ltd handles returns, cancellations, faults, warranties, and aftersales support.
Nothing in this policy affects your statutory rights under UK consumer law.
2. CONTACT DETAILS
General enquiries: info@constructpc.co.uk
Sales enquiries: sales@constructpc.co.uk
Support, faults, warranty, and complaints: support@constructpc.co.uk
3. PRODUCT TYPES
We may sell or supply custom-built PCs, standard shop goods, used/pre-owned goods, refurbished or repaired goods, individual PC components, laptops, desktops, consoles, handhelds, accessories, other technology, and repair/upgrade/diagnostic/setup services.
Return and warranty terms may differ depending on the product or service type.
4. CUSTOM-BUILT PCS
Custom-built PCs are bespoke goods made to your agreed specification.
Because they are built to order, they are generally not eligible for cancellation or return due to change of mind once work has begun, parts have been ordered, or assembly has commenced.
This does not affect your rights if the system is faulty, not as described, or not fit for purpose.
5. STANDARD SHOP GOODS
For eligible standard goods purchased online, consumers may have a 14-day cancellation right.
To return eligible non-faulty goods, contact us within 14 days of receipt, return the item unused, complete, and in original condition, and include original packaging/accessories where possible.
You are responsible for return postage unless the item is faulty or we agree otherwise.
6. REFURBISHED, USED, AND PRE-OWNED GOODS
Used, refurbished, repaired, or pre-owned goods may show signs of previous use.
Listings will aim to describe condition, known faults, accessories, and warranty terms accurately.
Condition-related features disclosed before sale are not treated as faults.
7. FAULTY GOODS
If you believe an item is faulty, contact support@constructpc.co.uk as soon as possible.
Please include order number, description of the fault, photos/videos where helpful, and any troubleshooting already attempted.
We may request inspection, testing, return, remote checks, or further information.
Where goods are confirmed faulty, we will provide a remedy in accordance with the Consumer Rights Act 2015, which may include repair, replacement, price reduction, or refund.
8. REPORTING DELIVERY DAMAGE
Visible delivery damage must be reported within 48 hours of receipt wherever possible.
Please retain all packaging, internal packing materials, courier labels, and photographs of the item and packaging.
Failure to retain packaging may affect courier claims.
9. CUSTOM BUILD AFTERCARE
Custom builds are tested before handover, dispatch, or delivery.
Where practical, we may provide initial setup guidance, handover checks, or basic aftercare support.
Support does not cover damage, misuse, software changes, unsupported modifications, or third-party issues arising after handover unless agreed.
10. MANUFACTURER WARRANTIES
Many parts are covered by manufacturer warranties.
Warranty periods, processes, and outcomes are determined by the relevant manufacturer or supplier.
ConstructPC Ltd may assist with warranty handling at its discretion, but we are not responsible for manufacturer decisions.
11. CONSTRUCTPC WARRANTY POSITION
ConstructPC Ltd does not currently provide insurance-backed warranties unless expressly stated.
Any warranty offered by ConstructPC Ltd directly will be clearly stated at the point of sale.
12. WARRANTY EXCLUSIONS
Warranty does not cover accidental damage, liquid damage, fire/power surge/electrical damage not caused by us, misuse, neglect, unauthorised repairs/modifications, unsupported overclocking, BIOS/firmware changes not carried out by us, customer-supplied parts, software/malware/driver/update issues not caused by our work, normal wear and tear, cosmetic wear disclosed before sale, consumables, or batteries beyond any stated warranty.
13. CUSTOMER-SUPPLIED PARTS
Where we install, test, or use parts supplied by you, we are not responsible for the quality, warranty, authenticity, prior damage, or compatibility of those parts.
Labour charges may still apply even if customer-supplied parts are faulty.
14. RETURN CONDITION
Returned goods must be packaged securely.
You are responsible for ensuring goods are not damaged in return transit unless we arrange collection.
Refunds may be reduced where goods are damaged, incomplete, or handled beyond what is necessary.
15. REFUNDS
Where a refund is due, it will normally be made using the original payment method.
Refund times may depend on banks, card providers, PayPal, Klarna, Stripe, or other payment processors.
16. SERVICES
Where services have been provided with reasonable care and skill, service fees may not be refundable.
If a service has not been provided with reasonable care and skill, you may be entitled to repeat performance or a price reduction under the Consumer Rights Act 2015.
17. CONTACT
For returns, faults, warranty, or aftersales support: