RETURNS AND WARRANTY POLICY

ConstructPC Ltd

Last updated: 20/06/2026

1. INTRODUCTION

This Returns and Warranty Policy explains how ConstructPC Ltd handles distance cancellations, change-of-mind returns, diagnostic faults, component warranties, workshop guarantees, and aftersales technical support. Nothing in this document affects or diminishes your statutory rights as a consumer under the UK Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other applicable UK consumer protection legislation.

2. CONTACT DETAILS

3. PRODUCT TYPES COVERED

We supply custom-built desktop PCs, individual computer components, refurbished/used/pre-owned technology systems, and specialised diagnostic, repair, and upgrade services. Return, refund, and warranty parameters differ strictly depending on whether the item is a bespoke custom build, standard stock shop item, pre-owned part, or workshop service.

4. CUSTOM-BUILDS & 3-YEAR SUPPORT FRAMEWORK

Custom-built desktop PCs are bespoke goods configured, sourced, and manufactured directly to your individual specification.

  • Bespoke Procurement & Cancellation: Upon your payment or quotation approval, ConstructPC Ltd enters an immediate procurement obligation with wholesale distributors to secure your specific components. In accordance with Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, these bespoke contracts are strictly exempt from statutory 14-day distance cancellation or change-of-mind cooling-off rights. Cancellation is at our sole discretion once parts are ordered or assembly has commenced.

  • 3-Year ConstructPC Build Support: In line with our frontend service commitments, every new custom PC includes our 3-Year ConstructPC Build Support system from the date of delivery/collection:

    • Months 1 to 12: Includes a comprehensive workshop workmanship and assembly guarantee covering hardware failures or stability defects caused directly by the original assembly, component configuration, or technical installation work.

    • Months 13 to 36: Throughout the remainder of the 3-year support period, ConstructPC Ltd provides continuous technical diagnostics and help desk assistance to isolate hardware faults and support you in managing valid component manufacturer Return Merchandise Authorization (RMA) claims for parts supplied as part of your original build layout.

5. STANDARD SHOP GOODS (STOCK ITEMS)

For non-bespoke, standard stock goods purchased online, consumers possess a statutory 14-day cancellation and cooling-off window under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • To initiate a change-of-mind return, you must email support@constructpc.co.uk within 14 calendar days of receiving the item.

  • The item must be returned completely unused, unmodified, unconfigured, complete with all original internal retail accessories, and inside its original, undamaged retail packaging.

  • You are fully responsible for all return shipping costs, secure packaging configurations, and insuring the package during transit.

6. REFURBISHED, USED, AND PRE-OWNED HARDWARE

Refurbished or pre-owned components, laptops, desktops, consoles, and tech listings will show reasonable, minor signs of prior use and are described honestly. Individual listings explicitly detail known cosmetic conditions, included accessories, and specific baseline warranty windows. Disclosed aesthetic wear or minor age-related baseline characteristics are agreed upon prior to sale and are not treated as mechanical hardware faults. Refurbished items remain subject to your core statutory consumer rights.

7. FAULTY GOODS & STATUTORY REMEDIES (CRA 2015)

If any item fails, presents stability issues, or develops a suspected hardware defect, you must contact support@constructpc.co.uk immediately. Please provide your invoice reference, a detailed description of the technical issue, details of troubleshooting steps taken, and any relevant photos or video records. Reported faults will be handled strictly under the tiered remedy framework established by the Consumer Rights Act 2015:

  • Within 30 Days of Delivery: You possess an absolute short-term statutory right to reject the non-conforming goods and claim a full refund.

  • Between 30 Days and 6 Months: You are entitled to a repair or replacement. ConstructPC Ltd is legally permitted one (1) attempt to repair or replace the defective hardware. If this single repair attempt is unsuccessful, or cannot be completed within a reasonable timeframe without significant inconvenience to you, you may exercise your final right to reject the goods for a full refund or demand an appropriate price reduction.

  • After 6 Months: The burden of proof shifts legally to the consumer to demonstrate that the fault was present inherently at the point of delivery. All reported faults must undergo comprehensive diagnostic validation at our workshop before any statutory remedy is authorised.

8. TRANSIT AND DELIVERY DAMAGE

Visible courier delivery damage must be reported to support@constructpc.co.uk within 48 hours of receipt. You must take clear photographs of the external packaging box, internal packing arrays, courier shipping labels, and the physical damage to the hardware. You must retain all shipping boxes, labels, and internal packaging foam; disposing of transit materials before our investigation concludes may invalidate courier liability claims and void your transit claim.

9. CUSTOM BUILD AFTERCARE & SOFTWARE LIMITATIONS

Custom systems pass extensive diagnostic stability testing before physical handover or courier dispatch. We provide initial setup guidance and basic software handover verification checks. Ongoing complimentary support does not extend to user-inflicted physical damage, liquid exposure, unauthorised hardware modifications, operating system formatting, unstable beta software tweaks, malicious software infections, or operating system updates that conflict with third-party software.

10. HARDWARE MANUFACTURER WARRANTIES

Individual internal components (e.g., graphics cards, power supplies, processors, motherboards) are backed by their respective manufacturer warranties, which vary by vendor and frequently extend past our baseline 12-month assembly support window. Specific component warranty extensions, RMA approval criteria, and replacement logistics are dictated solely by the manufacturer. ConstructPC Ltd will assist with manufacturer warranty management during your 3-year support window, but we cannot override manufacturer rejections or timeline delays.

11. CONSTRUCTPC WARRANTY COVERAGE BOUNDARIES

ConstructPC Ltd does not directly offer or sell independent commercial insurance-backed warranty add-ons unless explicitly stated as a separate line item on your invoice at the point of sale. Direct business warranties cover structural component failures arising under normal operating conditions and exclude third-party performance metrics, software updates, or frame-rate variables.

12. MANDATORY WARRANTY EXCLUSIONS

Warranties and support guarantees are immediately voided by: accidental drops, physical impact, liquid spills, fire/power surge/lightning strike damage, environmental neglect, user-attempted component modification, unsupported manual overclocking or undervolting profiles, unauthorised motherboard BIOS or GPU firmware flashing, malware infections, software registry conflicts, normal battery degradation, or cosmetic wear and tear arising post-delivery.

13. WORKSHOP SERVICES & 90-DAY WORKMANSHIP GUARANTEE

Technical services, upgrades, and repairs will be executed with reasonable care and skill.

  • 90-Day Workmanship Guarantee: In alignment with our frontend workshop promises, all desktop upgrade and repair services include a 90-Day Workmanship Guarantee for the specific work completed. If the identical technical issue returns within 90 days of completion explicitly because of the original installation or repair workmanship, ConstructPC Ltd will inspect and rectify the issue without an additional labour charge.

  • Exclusions: This guarantee applies strictly to the isolated component, connection pathway, or installation layer handled during the original service. It completely excludes newly arising, unrelated hardware failures, software/driver updates, user-inflicted physical damage, or third-party internal tampering.

14. CLIENT-SUPPLIED COMPONENTS

If you hire us to integrate, test, or upgrade components provided directly by you, we accept zero liability for the performance, authenticity, prior defects, firmware states, or vendor warranty status of those customer-supplied parts. Standard technical bench labour fees apply even if your supplied hardware prevents system boot, triggers stability conflicts, or proves defective during testing arrays.

15. SAFE RETURN PACKAGING REQUIREMENTS

When returning a desktop PC or high-value component for bench repair, diagnostics, or testing, you are legally responsible for packing it securely to withstand transit. Desktop units containing large tower coolers or heavy graphics cards must have internal expandable foam or custom internal packing arrays inserted to prevent internal slot snapping or motherboard shearing during transit. You remain responsible for ensuring items survive return transit undamaged unless we have arranged a direct local workshop pickup. Refund or replacement values will be reduced to reflect physical damage if goods arrive back physically smashed or degraded due to improper packaging.

16. REFUND RESOLUTIONS

Approved financial refunds are issued back strictly to the original payment method used at the point of sale. Processing clear times vary depending on banks, card issuers, or specialised instalment processors (e.g., Stripe, PayPal, Klarna) and cannot be artificially accelerated by us.

17. SERVICE FEE REFUNDS

Fees for diagnostic testing, bench assessments, clean operating system installations, physical assembly labour, and tuning services executed with reasonable care and skill are non-refundable once performed. If a workshop service was not executed with reasonable care and skill, you hold statutory rights to repeat performance or an appropriate fee reduction under the Consumer Rights Act 2015.