PRIVACY POLICY
ConstructPC Ltd
Last updated: 02/05/2026
1. INTRODUCTION
ConstructPC Ltd respects your privacy and is committed to protecting your personal data.
This policy explains how we collect, use, store, and protect personal data in accordance with UK GDPR and the Data Protection Act 2018.
2. DATA CONTROLLER
ConstructPC Ltd is the data controller.
Company No: 17206476
Registered in England and Wales
Registered Office: 33 Wildings Grove, Davenham, Northwich, Cheshire, CW9 8SR, United Kingdom
Email: info@constructpc.co.uk
3. CONTACT DETAILS
Privacy enquiries: info@constructpc.co.uk
Customer support: support@constructpc.co.uk
Sales enquiries: sales@constructpc.co.uk
4. PERSONAL DATA WE MAY COLLECT
We may collect name, email address, telephone number if provided, billing address, delivery address, order details, payment status/transaction references, customer account details, enquiry form contents, messages sent by email, website forms, Facebook, Instagram, WhatsApp, or other communication channels, device/fault/diagnostic/repair/warranty/service information, photos/videos/technical information supplied for support, and IP address/browser/website usage data through cookies or analytics.
We do not intentionally collect special category data unless you voluntarily provide it and it is relevant to your enquiry.
5. HOW WE COLLECT DATA
We may collect personal data when you use our website, create an account, place an order, request a quote, contact us, submit a complaint, request support/diagnostics/repairs/upgrades/warranty assistance, or interact with our social media pages.
6. WHY WE USE PERSONAL DATA
We use personal data to respond to enquiries, provide quotes, process orders, build/repair/upgrade/deliver/support products, manage customer accounts, take payment or confirm payment status, arrange delivery/collection/courier services/handover, handle returns/faults/complaints/warranty matters, keep records for tax/accounting/legal/business purposes, improve our website and services, and prevent fraud/misuse/security issues.
7. LAWFUL BASES FOR PROCESSING
We process personal data using contract, legal obligation, legitimate interests, and consent where appropriate.
Consent may be used for optional marketing communications or certain non-essential cookies.
Where we rely on consent, you may withdraw consent at any time.
8. PAYMENT DATA
Payments may be processed by third-party providers such as Stripe, PayPal, Klarna, card processors, or other providers.
We do not store full card details on our own systems.
Payment providers process your data under their own terms and privacy policies.
9. THIRD PARTIES WE MAY SHARE DATA WITH
We may share relevant data with couriers/postal services/delivery partners, payment processors, Squarespace and website service providers, email/cloud service providers, accounting/bookkeeping/tax advisers, manufacturers/suppliers/distributors for warranty purposes, and legal/regulatory/law enforcement bodies where required.
We do not sell personal data.
10. CUSTOMER ACCOUNTS
If customer accounts are enabled, account data may be stored by our website platform and associated providers.
You are responsible for keeping your login details secure.
11. COMMUNICATION CHANNELS
If you contact us via social media, WhatsApp, email, or other messaging platforms, your data may also be processed by those third-party platforms under their own policies.
For important matters such as complaints, warranty, or order changes, we may ask you to confirm details by email.
12. DATA RETENTION
We retain personal data only for as long as necessary.
Typical retention may include order/invoice/accounting records for up to 6 years, support and complaint records as long as reasonably necessary to handle issues and protect legal rights, enquiry records as long as reasonably necessary for business purposes, and marketing data until consent is withdrawn or no longer required.
Data retention periods may vary depending on legal, tax, accounting, warranty, dispute, or operational requirements.
13. SECURITY
We take reasonable steps to protect personal data, including use of reputable service providers, password-protected systems, account controls, and limited access where appropriate.
No system is completely secure, but we aim to handle data responsibly.
14. INTERNATIONAL TRANSFERS
Some providers we use may process data outside the UK.
Where this occurs, we rely on appropriate safeguards used by those providers, such as UK-approved transfer mechanisms or equivalent protections.
15. YOUR RIGHTS
You may have the right to access your personal data, correct inaccurate data, request deletion, restrict processing, object to processing, request data portability, withdraw consent where processing is based on consent, and complain to the Information Commissioner’s Office.
16. ICO
You can contact the Information Commissioner’s Office at www.ico.org.uk.
17. MARKETING
We will only send marketing emails where permitted by law.
Marketing consent will be optional and should not be pre-ticked.
You may unsubscribe or withdraw consent at any time.
18. CHANGES TO THIS POLICY
We may update this policy from time to time.
19. CONTACT
Privacy enquiries: