Raise a concern
We aim to provide a high standard of service, honest advice and clear communication at every stage.
If something has not gone as expected, please let us know so we can review the issue properly and work towards a fair resolution.
You can raise a complaint using the form below -
What happens next?
We aim to acknowledge complaints within 2–3 working days.
We aim to provide a full response within 7–14 working days where possible. Some issues may take longer if we need to inspect a product, review courier evidence, test a system, or contact a manufacturer.
Please include as much detail as possible so we can assess the issue fairly.
Complaints will be handled in line with our Complaints Policy, Terms & Conditions, Returns & Warranty Policy, Privacy Policy and your statutory rights.
Related policies
Complaints Policy
Personal data submitted through this form will be used to investigate and respond to your complaint. For more information, please see our Privacy Policy.